Legal Mentions

Privacy Policy

Effective Date: 25/01/2022
Last Updated: 04/07/2025

1. Introduction

Welcome to Grafitoid (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information when you play our games, including “Ice Core” and other titles published on mobile platforms.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of information we receive from users of our mobile games and related services.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Username, email address, and profile information when you create an account
  • Communication Data: Messages you send to customer support or through in-game communication features
  • User-Generated Content: Screenshots, gameplay videos, or other content you create and share

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, device identifiers (IDFA, Android ID)
  • Gameplay Data: Game progress, achievements, scores, levels completed, in-game purchases
  • Usage Analytics: Time spent in game, features used, session duration and frequency
  • Technical Data: IP address, crash reports, performance metrics, error logs
  • Location Data: General location information (if you grant permission)

2.3 Information from Third Parties

  • Social Media: Profile information when you connect social media accounts
  • Advertising Partners: Data from advertising networks and analytics providers
  • App Stores: Purchase history and account information from Apple App Store, Google Play Store

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Game Operation and Improvement

  • Provide and maintain our games and services
  • Process in-game purchases and transactions
  • Save game progress and sync across devices
  • Analyze gameplay patterns to improve game design
  • Fix bugs and optimize performance

3.2 Communication and Support

  • Respond to customer service inquiries
  • Send important service announcements
  • Provide technical support and troubleshooting

3.3 Marketing and Advertising

  • Show personalized advertisements within our games
  • Send promotional emails about new games and features (with your consent)
  • Analyze advertising effectiveness and user acquisition

3.4 Legal and Security

  • Comply with legal obligations and enforce our terms of service
  • Detect and prevent fraud, cheating, and other harmful activities
  • Protect the security and integrity of our games and services

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Analytics: Google Analytics, Firebase Analytics
  • Advertising: AdMob, Unity Ads, Facebook Audience Network
  • Cloud Storage: Amazon Web Services, Google Cloud Platform
  • Customer Support: Zendesk, Help Scout
  • Payment Processing: Apple App Store, Google Play Store

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

  • Account Data: Until you delete your account or request deletion
  • Gameplay Data: Up to 3 years after your last game activity
  • Analytics Data: Up to 2 years for performance analysis
  • Support Communications: Up to 3 years for quality assurance

6. Your Rights and Choices

6.1 Access and Control

  • Account Settings: Update your profile information and preferences
  • Data Portability: Request a copy of your personal data
  • Deletion: Request deletion of your account and associated data

6.2 Communication Preferences

  • Email Unsubscribe: Opt out of promotional emails at any time
  • Push Notifications: Disable notifications in your device settings

6.3 Advertising Choices

  • Personalized Ads: Opt out through your device’s advertising settings
  • Interest-Based Advertising: Use industry opt-out tools like NAI or DAA

7. Children’s Privacy

Our games are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

For users aged 13-17, we require parental consent before collecting personal information where required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses: EU-approved data transfer mechanisms
  • Adequacy Decisions: Transfers to countries deemed adequate by data protection authorities
  • Privacy Shield: Compliance with applicable privacy frameworks

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption: Data encryption in transit and at rest
  • Access Controls: Restricted access to personal information
  • Regular Audits: Security assessments and vulnerability testing
  • Incident Response: Procedures for handling data breaches

10. Third-Party Links and Services

Our games may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy in our games
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Continued use of our games after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@grafitoid.com
Website: https://grafitoid.com
Address: LIZINE – CENTRE D’AFFAIRES SAVANNA BA 14 RUE JULES THIREL 97460 SAINT-PAUL
Data Protection Officer: contact@grafitoid.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority.

13. Jurisdiction-Specific Rights

13.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising these rights

13.2 EU/UK Residents (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

Games Covered by This Policy:

  • Ice Core

This Privacy Policy applies to all games published by Grafitoid on mobile platforms including iOS App Store and Google Play Store.